Privacy Policy & Terms and Conditions

Orthocare Surgical

Privacy Policy & Terms and Conditions

Effective Date: January 10, 2025
Last Updated: January 10, 2025

Introduction
Orthocare Surgical respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information related to our messaging campaigns in compliance with A2P 10DLC requirements and applicable regulations.

Information We Collect
Opt-in Data: When you provide consent via our intake form by ticking the opt-in box, we collect:
● Your name
● Your phone number and/or email address
● The method of opt-in (e.g., web form, SMS keyword)

Message Interactions: Details of your interactions with our messages, such as confirmations, HELP requests, and STOP requests.

Device and Usage Data: Non-personally identifiable information, such as device type, message delivery status, and message interaction frequency.

How We Use Your Information

We use your information to:
● Deliver messages you have opted in to receive, including appointment reminders, surveys, or other
informational updates.
● Respond to HELP requests and provide support.
● Ensure compliance with STOP requests to cease further communications.
Note: Your information is never shared with third parties for marketing purposes.

Subscriber Consent and Disclosures
By opting in via our intake form, you agree to:
● Receive recurring messages related to the service(s) provided.
● Acknowledge that “Message and Data Rates May Apply.”
● Access HELP instructions and STOP options.
● Be informed that message frequency may vary depending on the program you subscribe to.
● Confirm that you are at least 18 years old (or the age of majority in your jurisdiction) if the content is age-restricted.

The opt-in process includes:
● A clear description of the type of messages you will receive.
● Disclosure that message frequency may vary.
● References to our Privacy Policy and Terms & Conditions, which are attached below.
● Confirmation of age eligibility, where applicable.

Age Disclosure
For campaigns involving age-gated content, users must confirm they meet the required minimum age before subscribing. By opting in, you confirm that you:
● Are at least 18 years old (or the age of majority in your jurisdiction).
● Understand that age-restricted content will only be sent to eligible subscribers.

Message Frequency
The frequency of messages you receive may vary depending on the service or program you have opted into.
For example:
● Appointment Reminders: Typically 1–3 messages per appointment.
● Promotional Updates or Informational Messages: Up to 5 messages per month.

Specific frequency details will be disclosed at the time of opt-in. If you have further questions, reply “HELP” or contact our support team.

Opt-out Instructions
You may opt out of receiving messages at any time by replying “STOP” to any message. Upon opting out:
● You will receive a confirmation of your opt-out request.
● No further messages will be sent unless you re-opt-in.

HELP Requests
To request assistance, reply “HELP” to any message, or contact us directly through the following channels:
● Email: info@orthocaresurgical.com
● Phone: 888-721-6238

Embedded Links and Phone Numbers
Messages may contain embedded links or phone numbers to direct you to secure resources, such as:
● Appointment confirmation pages
● Support contact information
All embedded links comply with security standards to protect your data.

Data Protection and Retention
We implement robust security measures to protect your data from unauthorized access or disclosure. Information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Compliance with A2P 10DLC Guidelines
Orthocare Surgical adheres to the following A2P 10DLC requirements:
● Subscriber Opt-in: Opt-in details are clearly disclosed during the intake process, including brand name, message frequency, and opt-out/HELP information.
● Subscriber Opt-out: STOP instructions and confirmation messages are provided upon opting out.
● HELP Information: Patients can request help by texting HELP or contacting the office by phone.
● Privacy Assurance: Opt-in data is never shared with third parties for marketing purposes.
● Sample Messages: All messages identify the brand and include opt-out instructions.

Contact Us
For questions about this Privacy Policy, you can contact us at:
● Email: info@orthocaresurgical.com
● Phone: 888-721-6238

Sample Messages
1. Opt-in Confirmation: “Thank you for opting in to receive messages from Orthocare Surgical. Message frequency may vary. Msg & data rates may apply. Reply HELP for support. Reply STOP to cancel. By opting in, you confirm you are at least 18 years old.”
2. HELP Response: “Thank you for reaching out to Orthocare Surgical. For assistance, please call us at 8887216238 or email us at info@orthocaresurgical.com. Reply STOP to cancel messages.”
3. STOP Confirmation: “You have successfully opted out of messages from Orthocare Surgical. You will receive no further messages.”
4. Survey Message: “Hi {{patient-first-name}}, would you please take a minute and write a review for us here: {{review-url}}. It would help other patients just like you know how we are doing! Thank you!”

TERMS AND CONDITIONS
You agree to receive informational messages (such as appointment reminders, account notifications, and other updates) from Orthocare Surgical. Message frequency varies depending on your interactions and service subscription. Standard message and data rates may apply.

For help, reply HELP to any message or email us at info@orthocaresurgical.com. You can opt out of receiving messages at any time by replying STOP.